Today, businesses aim not only to meet the expectations of their customers, but also to offer quality products and services that are much more than that. On the other side, they have to reduce their costs in order to compete. The ability of small and large enterprises to achieve both quality and cost efficiency depends on their ability to develop a comprehensive quality improvement approach.
ISO 9001 Quality Management System is the world's most popular quality management system standard, which has certified more than one million organizations in 180 countries worldwide. The 9001 standard is the only standard that can be used for conformity assessment from the 9000 series of standards published by the International Organization for Standardization (ISO). ISO 9001 also forms the basis for industry-specific standards such as ISO 13485 (medical devices), ISO / TS 16949 (automotive), AS / EN 9100 (aerospace) and management systems such as the widely used OHSAS 18001 and ISO 14001.
ISO 9001 Quality Management System is a world-accepted form of quality management system that envisages increasing customer satisfaction by meeting customer expectations, needs and regulatory requirements. It determines the conditions of Quality Management System in many points from the organizational structure of the organization to the satisfaction level of its customers, from the analysis of the collected data to the effective management of the processes, from internal audits to product design, from purchase to sale. ISO 9001 Standard is mainly a control mechanism. The purpose of this standard is to reduce, eliminate and, more importantly, prevent errors and defects. The standard is not directly related to product and service quality, but rather to the quality of the management system. The basic assumption is that if an effective Quality Management System is established and implemented, quality products and services will be produced to meet customer needs.
The ISO 9001 Standard is not challenging and contains general requirements. It can be applied to any sector regardless of large or small scale. It represents a strong management system when properly understood and applied correctly.
The ISO 9001 Standard completely left the organization of how the Quality Management System was created. It is not a "standard Kalite Quality Management System, but a Quality Management System that meets the requirements of the standard.
