ISO 9001, Quality management system standards have been prepared in a way that can be applied to all organizations, regardless of their volume and product type. The purpose of the system is to guide how an effective management system can be established, documented and maintained, and to create an atmosphere of trust among companies; Ensuring, maintaining and improving product / service quality by managing processes, giving the customer the confidence of the consistency of products and services.
ISO (International Organization For Standardization) was established on February 23 to ensure international standardization. ISO, 1947 with the participation of national standard organizations from the country; It continues its activities in order to increase international trade and build trust between suppliers and customers. These standards are reviewed every five years in order to maintain their applicability, to revise points that require revision or to remove points that require revocation.
The aggravation of competition conditions in the globalizing trade network and the rapid change in technology and communication field leave companies in an economic race where new developments are taking place every day. These conditions of competition have forced companies to have superior qualifications.
As such, changes began to occur not only for companies but also for customers. Customers exhibit much more conscious behaviors than before. This situation has forced them to move beyond customer expectations in the race between companies. It has become more important for companies to exceed the expectations of customers that they can foresee within the framework of today's technological possibilities.
The existence of companies in the ruthless business world where capitalism is extremely dominant nowadays depends on the production of goods or services in accordance with customer needs and expectations, even in any sector.
For all these reasons, it is vital for companies to establish a Quality Management System for the future of the company. The Quality Management System not only makes the company much more stable, but also means to establish the principles of a product or service starting from the design stage to the production, marketing, and after-sales services of a product or service.
ISO 9000 Standards are a kind of quality assurance model that aims to establish a quality system and evaluate the established quality system. In Turkey, the same standards have been published by TSE as TS EN ISO 9000 Standards.
A misunderstanding is that Quality Management Standards will solve all quality problems of a low quality company. These standards clearly tell the company what is required for quality, but do not specify how they will be done. This point is a result of companies' own management understanding. After all, these standards specify the minimum conditions required for an effective Quality Management System.
ISO 9000 Quality Management System Standards are a series of standards. It is a set of standards that serve as a guide in establishing, documenting and maintaining an effective management system, at the same time increasing the customer satisfaction of the companies and establishing the inter-company trust environment. These standards are applicable to all kinds of companies, large and small, regardless of what they produce and how large. It is applicable not only in organizations producing goods or services but also in all sectors.
Apart from all this, the biggest benefit of ISO 9000 Quality Standards is to reduce the costs of organizations, to ensure the efficient use of resources and thus increase revenues. Since quality will be essential at every stage of the activity, this will ensure the highest customer satisfaction.
It is important that the installed systems are documented and maintained in a way that all employees understand. Quality Management Systems should be established and operated as a whole not only for the company, but also for the subcontractors and suppliers that the company is in relation to.
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