ISO 9001 Tourism Services Management System, which is based on the ISO 18513 Quality Management System, but completely specific to the sector, in line with the requirement of connecting both customer demands and managerial needs to an international standard of the tourism sector, which operates with very precise balances and creates more economic volume every year. developed. All organizations in the tourism sector can integrate the system and have ISO 18513 certification.

The basic principles of ISO 18513 Tourism Services Management System can be discussed under the following headings: 

Process Approach 

In order to use resources effectively and efficiently, the personnel must operate in accordance with the defined processes in all the jobs they are responsible for, without going beyond the defined job descriptions, work flows, job descriptions and application instructions. Systematic activities to achieve the expected result serve to obtain consistent and predictable results. Possible risks can be determined in advance, adverse situations can be intervened in a timely manner, and measures can be taken to prevent unexpected situations from occurring. 

Continuous improvement 

Continuous improvement activities are important for the general performance of tourism facilities to be permanent. As with all other management systems, the improvement principle is important here. All staff must strive for continuous improvement of services, processes or systems. In this way, businesses can create flexibility and react quickly to opportunities. 

We're Customer-Oriented

Tourism is a service sector and the basis of the service sector is human. Therefore, one of the most important principles of the system is to place its customers in the focus. Although visitors to the tourist resort are in a different country, similar services should be provided with a similar approach and a similar language should be essential in both service applications and signs and signs they will encounter throughout the day. In this way, customer satisfaction and dependence can be created and the possibility of competition with other businesses increases.

Useful Supplier Relations 

Establishing the relations with the suppliers in a system is an important principle of the system. In order to ensure the continuity of service in tourism activities, it is necessary to establish healthy relations with cooperating suppliers. The strength of the enterprises in the market depends on the establishment of close relations with the suppliers. As a result, it is important to create customer satisfaction. The healthy conduct of supplier relationships is an element that creates value for both the tourism business and the supplier company. Having a flexible and profitable understanding in relationships is essential and provides cost and resource efficiency.

Teamwork

The second basic principle of ISO 18513 Tourism Services Management System is employee participation, that is, teamwork. Thanks to teamwork, which is the common principle of all management systems, employees embrace possible problems and feel responsible for their solution. Employees are responsible for their own performance. This is also an element of motivation. If the staff embraces their workplace and feels it is an important factor in the team, they can be more active, innovative, and forward-looking more creative.

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