The ISO 18513 Tourism Services Management System standard, which is prepared by considering the needs of all small or large businesses operating in the tourism sector, whose economic returns for countries are increasing exponentially with each passing year, and the customers of these businesses, has been internationally accepted and has been used for many years. 

Before the ISO 18513 Tourism Services Management System, countries have worked to develop certain standards in the sectoral sense. In the subject of international standardization, which has been confused for a long time, ISO has put the last point in 2003 by publishing ISO 18513 Tourism Services Management System.

It is not a coincidence that tourism has increased exponentially in recent years. Tourism is developing day by day. Previously, tourism, sea, sun and holiday tourism is understood only today, today called alternative tourism, health and thermal tourism, winter sports tourism, plateau tourism, golf tourism, faith tourism, congress tourism, hunting tourism and yacht tourism is discussed and all kinds of tourism one is a tourism activity in itself. 

As a result, tourism sector, which is a service sector, becomes more diversified and activities and activities increase, it is important that tourism enterprises operate within the specified criteria, principles and standards. 

In the tourism sector, which is an international sector due to its structure, the existence of certain standards and the fact that it does not vary from country to country offers an easy tour for tourists. For example, different hot and cold water signs, toilet and kitchen signs in each country can create big problems by causing confusion.

In accordance with these and other requirements, ISO 18513 standard, signs used in housekeeping and front desk operations of touristic facilities, reservation forms, employees should use a common language, foreign language levels that employees should have, such as fire alarm and danger warning systems standards, ensuring the uniformity of voltage and electrical plugs, food and beverages in terms of health, food safety and procurement standards to provide the standard, finally the standards for the evaluation of the performance of employees and provides services.

In order to be able to compete in national and international markets and to keep its image and prestige as a firm, many tourism enterprises, large and small, establish ISO 18513 Tourism Services Management System and obtain ISO 18513 Certificate.

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