ISO 18513 Tourism Services Management System

Who Can Receive ISO 18513 Tourism Services Management System Certificate


Essentially, all organizations involved in the tourism industry can apply this standard and have the ISO 18513 Certificate. However, in order to have the certificate, first of all, tourism enterprises must comply with the principles of the Regulation on Certification and Qualifications of Tourism Facilities published in the Official Gazette in 2005.

In accordance with the Regulation on Certification and Qualifications of Tourism Facilities, enterprises that provide services in accordance with the 5 star system are classified in our country. In addition to the general qualifications set out in the said regulation, touristic enterprises must meet the requirements for the class they belong to. 

His hands become stronger when promoting in and out of the country. Therefore, their market shares are wider. Thanks to the system they have established to have the certificate, a consistent structure is exhibited while serving the customers. At the same time, by establishing a management standard, the enterprise is more quickly transferred to an institutional structure. Business profitability and productivity increases. As a result, a customer-oriented approach is adopted. 

Touristic facilities meet the needs of the customer as well as many other requirements such as eating, drinking, sports and recreation. Not only domestic visitors but also foreign visitors stay in these facilities. The most important point here is a sign, a symbol, the form they fill in at the entrance, the warnings of any security system from the fire extinguishing systems to the hazard warning systems of the visitors staying in these touristic facilities wherever they are in the world; they do not hesitate at many points and can easily adapt.

The principles and standards set by ISO 18513 Tourism Services Management System are aimed at ensuring this. The companies that have established and implemented this system in their enterprises have also proved their status by obtaining ISO 18513 Certificate.

Every business in the tourism sector that wants to manage its business systematically with international standards, cares about its customers and wants to provide quality service can establish and certify the ISO 18513 Tourism Services Management System. 

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