Although ISO (International Standards Organization) sets out the ISO 9001 Quality Management System Standard that will embrace all institutions and organizations in order to ensure systematic management of enterprises, it also publishes sectoral standards in places where the ISO 9001 Quality Management System cannot meet the exact requirements. One of these standards is ISO 18513 Tourism Services Management Standard. iso 18513: 2003 standard The only internationally valid Management system standard published by ISO in the field of tourism.

Although ISO 18513 Tourism Services Management System is based on all the principles of ISO 9001, there are many different principles that are created considering the needs of the sector. In this way, the services provided in the tourism sector have reached a certain standard.

The areas where ISO 18513 Tourism Services Management System is particularly focused are Housekeeping and front desk (signs, reservation, terminology), Education, Security, Voltage and electricity plugs, Health (food and beverage, security, education, purchasing), Performance and product areas.

In addition to the benefits of systematic operation and international validity, companies applying ISO 18513 standard in their enterprises gain a significant competitive advantage. These firms gain significant prestige in national and international markets and increase both their income and productivity.

The most important step in the establishment of ISO 18513 Tourism Services Management System is documentation. All business processes, application instructions, job descriptions, work flow charts, forms and tables should be written to the desired standard. The documents cannot be obtained until these studies are completed and the application has started.

The ISO 18513 Certificate may be requested from an accredited certification body upon completion of these studies. If it is understood that the company has established and implemented this system after the audit works, ISO 18513 Certificate is issued and delivered to the company. Otherwise, deficiencies must be corrected and re-inspected. The validity period of ISO 18513 Certificate is three years. Nevertheless, interim audits should be conducted every year to review the activities of the enterprise. If there are disruptive directions during these inspections, it is requested to be corrected. 

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