ISO 18513 Tourism Services Management System standard is a series of internationally valid standards developed in line with the management needs of all small and large enterprises operating in the field of tourism. It is based on the basic management requirements in the tourism sector and is easy to integrate into existing quality management systems.

The standards of ISO 18513 Tourism Services Management System are presented below, divided into titles and subheadings.

ISO 18513 Standard Requirements

Housekeeping and front office

Marking: Common symbols should be developed that can easily be understood by all tourist consumers without considering nationality. Hot water should be standardized in cold water, do not disturb warning or telephone line and reception domestic line numbers.
Reservation: A common booking form is required for all hotels.

Terminology

A common terminology should be adopted that will allow hotel staff to easily understand the hotel's circumstances and circumstances. For example; a standardization should be provided in areas such as the terminology for defining rooms.

Training:

A common level of foreign language education and knowledge of all employees should be provided.

Security

Certain standards should be established for the security systems of the hotels. In particular, basic elements such as smoke detectors and water sprinklers from the ceiling should be taken into consideration.

Voltage and Electrical Plugs

Particularly emphasized by the tourist consumers traveling on business. Standardization should be provided in all hotels.

Health

Standards for air and water quality should also be set in hotels.

Food and drink: Food Cleaning of beverages and employees kitchen and restaurant supplies should be kept clean. In addition, kitchen and restaurant employees should be provided to wear a common uniform and have general health checks done to a certain standard.
Security: Standards should be put in place for the creation of a safe working environment in the kitchen and restaurant area that will increase working efficiency and physical planning.
Education: It is necessary to establish training programs that will ensure that kitchen and restaurant employees have a certain level of education and receive a certain hour of training and the relevant standards should be determined.
Buy: It is necessary to establish a standard purchasing process to ensure the quality of the purchased materials. In addition, standards should be determined in establishing relations with suppliers.

Performance and Product Evaluation

It is necessary to determine the performances of hotel management employees and to comply with a certain standard in product valuation methods.

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