Tourism is one of the sectors based on manpower. It is the person who provides service in the tourism sector and the producer. Therefore, the use of automation in such a sector is realized only at certain levels.

Generally speaking, services are sold to people in the tourism sector. Therefore, the basis of this sector is human. If the service quality is insufficient, bad and low, the whole sector is affected. Especially in the hospitality sector, the enterprise also represents the town, town, district, province and even the country.

Since the commodity traded in the tourism sector is a commodity service, there is a trade of an abstract concept. From this perspective, everyone's expectations and satisfaction from the service received are different. All these expectations require that these service providers operate in compliance with certain standards. The first basic principle of HOTEQ 500 Hotel Quality Management System standards is to ensure that tourism companies and customers speak the same language. If the conditions of the service provided by the tourism company coincide with the service conditions understood and expected by the customer, there will be no problem.

The second and perhaps the most important principle is to create conscious customers. Because the customer who knows what he wants and what he can buy will make the choices accordingly. Since tourism enterprises make the definitions and conditions of the services they offer in accordance with the standards, customers do not have difficulty in choosing and they can choose services more consciously.

Tourism sector is a sector that is serviced every day of the year and around the clock. Because of these characteristics, it is important for the enterprises operating in the tourism sector to establish the HOTEQ 500 Hotel Quality Management System and to produce services in compliance with the standards.

In addition to all this, if we look at the economic aspect of the business, large hotels, resorts, etc. businesses are established with large capitals. It is very essential for these businesses to be operational in a short time and to provide a quality, healthy and safe service. HOTEQ 500 principles guide these types of businesses on what basis they should work on at the beginning.