The fact that the enterprises in the tourism sector, which provides services to hundreds of thousands and even millions of people every year, does not meet certain criteria, will pose a problem for all organizations in the sector as well as for all customers receiving services and will harm the sector. One of the main objectives of hotel quality management systems is to make consumers aware of the service they receive and to be aware of the services they provide in their organizations.
In a rapidly changing world, the reasons for people's travel are also diversifying, leading to diversification of businesses that offer services in the tourism sector. Tourism is a set of activities related to the travels of people from their places of residence to other places and meeting the necessary accommodation needs in the places they go.
Today, the per capita income is increasing in parallel with the development of the industry, which increases the level of welfare and increases the number of people for both work and leisure trips. The companies that produce or market the goods and services they need during the journeys, constitute the all-in-one tourism sector, particularly in accommodation, catering and travel businesses.
All businesses serving in the tourism sector must ensure customer satisfaction. Providing this depends on the application of certain standards.
In the tourism sector, the standards required by hotels, hostels, holiday villages, tourism establishments, accommodation facilities and all kinds of tourism enterprises are designed by ISQ and published as HOTEQ 500 Hotel Quality Management System standards. Tourism companies who want to make themselves stronger in the market by getting HOTEQ 500 Hotel Quality Management System Certificate.
The benefits of HOTEQ 500 Hotel Quality Management System can be summarized as follows;
Customers do not have difficulty in making choices because they define all the services they provide in accordance with the standards and determine the scope and conditions of these services in accordance with the standards. Customers act more consciously when choosing a service.
Since the enterprises have fulfilled all the requirements of the system in order to obtain the HOTEQ 500 Certificate, they have a high potential to meet customer expectations in their businesses.
It is not possible for enterprises applying the system and having the certificate to have a disagreement about the scope and conditions of the service in their relations with their customers.
HOTEQ 500 Hotel Quality Management System creates conscious customers who will serve from tourism and hospitality sector.
Applying standards gives the organization the ability to be in continuous development.
In addition to all these, businesses develop themselves to serve in a manner that will continuously increase customer satisfaction with the competition.
