HOTEQ 500 Hotel Quality Management System is in a great struggle to keep customer satisfaction and satisfaction in the forefront of institutions and organizations in the tourism sector and to stay ahead of their competitors in the sector. From the point of view of the customers, there is a customer base that questions, researches and knows what they want.

It has been prepared to ensure that the services between customers and tourism providers are properly implemented and to make consumers make a conscious choice in tourism hotel services, to increase the awareness of customers with the potential to meet the expectations of organizations, to provide a service that increases satisfaction, to create more conscious consumers who will benefit from the Tourism, Hospitality and Accommodation Sector. In this way, these enterprises must have standards recognized and applied by the whole world and operate in accordance with these standards. In this way, HOTEQ 500 Hotel Quality Management System Certificate will create conscious consumers who will receive service from the tourism hotel management and accommodation sector.

While setting the HOTEQ 500 Hotel Quality Management System standards, it did not actually have the objective of being internationally valid. The aim was only to ensure that the customers were satisfied with the service provided and to increase their satisfaction. However, in a short time, the HOTEQ 500 standard has been in high demand especially in developing countries.

Enterprises that have established the HOTEQ 500 Hotel Quality Management System in their businesses and fulfill the requirements of the standards may apply for a HOTEQ 500 Hotel Quality Management System Certificate after they have managed this system for a certain period of time.

Businesses with this document do not have any disagreement with their relationship with their customers regarding the scope and conditions of the service. Since tourism companies define all the services they provide according to the standards and determine their scope and conditions in accordance with the standards, customers do not have difficulty in making choices. They have an opportunity to make their choices more conscious. 

Since tourism enterprises will fulfill all the requirements of the system in order to obtain the HOTEQ 500 Certificate, a service phenomenon is created which has a high potential to meet customer expectations and increases customer satisfaction.