HOTEQ 500 Standard is the service standard designed for Tourism Sector Hotel Quality, Environment, Health and Food Safety Applications. This standard has no international validity and is valid for the customer. It is aimed to bring the commitment of the organizations to the fore and declare to the customer for customer satisfaction and satisfaction.
Tourism Hospitality, Hospitality, Tourism Management, etc. is the only comprehensive standard in the field. The purpose of the standard is to provide quality, healthy and food safety services to the customers and to prefer environmentally sensitive enterprises. On the basis of the fact that tourism and hospitality activities become a social, cultural and economic event.
The increasing number of national and international travels has led many public and private sector stakeholders to regularly ask the question of how to compare hotel classifications worldwide. Thereupon, the IQC made an attempt to carry out a study on the subject. When determining the HOTEQ 500 Hotel Quality Management System standards, it is taken into consideration that customers prefer healthy, quality and food safety principles and service expectancy and environmentally sensitive organizations.
The fact that tourism revenues, which have greatly increased with the incredible increase in the sector in recent years, has become a very important source for the countries, necessitated that the hotels, accommodation facilities, touristic enterprises and similar organizations operating in this sector should be more effective in social, cultural and economic terms.
The convenience of the internet and the increasing travels with global trade necessitated many trips in and out of the country, as well as business trips and touristic trips. As such, the question of how to compare hotel classifications around the world has become more questioned by public and private sector officials. Upon these developments, ISQ initiated a study on this subject.
The purpose of HOTEQ 500 Hotel Quality Management System standards is to facilitate the understanding of the relations between the enterprises and customers serving in the tourism sector and the provision of the services as required. Thanks to these standards, it will be ensured that customers make an informed choice while receiving tourism services, while companies in the sector will also have the potential to meet customer expectations and provide a service understanding that increases customer satisfaction.
Quality Management System is the most basic requirement of HOTEQ 500 Hotel Quality Management System. In other words, if an organization wants to establish the HOTEQ 500 Hotel Quality Management System and wants to implement these standards, it must have established a quality management system before and is currently implementing it.
Another thing that should be in the organization that wants to install this system is the Environmental Management System. Because tourism enterprises do not harm the ecological system on the one hand and prevent the harmful practices in terms of human health on the other hand, it depends only on proper environmental policy practices.
Organizations that incorporate this system and fulfill their standards without any problems can obtain HOTEQ 500 Hotel Quality Management System Certificate. For this, it is sufficient to apply to a certification body. Organizations that have this certificate have proven their activities with a document as well as providing a better quality, healthier and safer service to their customers.
This creates a significant competitive advantage in the tourism sector. In this way, customers have made a more informed choice. On the other hand, the enterprises that hold this certificate have increased their potential to meet customer expectations. This results in increased performance and increased earnings.
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