The purpose of this standard is to define the service quality conditions of translation service providers in the basic translation process. But at the same time, standards are set not only for organizations providing translation services, but also for individuals and organizations receiving translation services.
Providing customer satisfaction for the institutions providing translation services is not easy compared to other organizations operating in the service sector. Since this is a foreign language, customer satisfaction is more prominent in this respect with the confidence factor. Of course, there is continuity of work. The business relationship with customers will gain a continuity after the trust element has been created. Therefore, the translation work should be completed within the promised time and the translation should be of quality and quality to meet the expectations of the customers.
Translation services are not in fact an area where laws can be easily implemented. Therefore, people in need of translation are hesitant about how competent the organizations providing this service are, how accurate and error-free translation they are, and how high-quality their service is. TS EN 15038 Translation Services Management System is a system established with the aim of eliminating this deficiency and this certificate obtained through the companies providing certification services enables the companies operating in the field of translation to have international trust.
Based on this need, there have been many initiatives in Europe to prepare an international quality standard in the translation sector. For example, UNI 10574 standard in Italy, ÖNORM D 1200 and ÖNORM D 1201 standards in Austria, Taalmerk Standard in the Netherlands and DIN 2345 standard in Germany are prepared for this purpose.
The Association of Translation Companies The European Union (EUATC) started work to develop a special quality standard in 1999. This association was founded by translation companies and some national associations. Based on previous standards, this Union has set a new standard in 2003. Subsequently, in May of 2006, the European Committee for Standardization (CEN) published the EN 15038 Translation Services Management System standards.
Numerous translation companies are now setting up EN 15038 Translation Services Management System in order to provide better quality service to their customers and to cooperate with them continuously and obtain EN 15038 Translation Services Management System Certificate to prove that they meet the requirements of this standard.
EN 15038 Translation Services Management System Certificate is a translation-specific quality management certification that is provided by certification bodies independently and on-site inspection. This internationally accepted certificate is also sought as a criterion in the European Union tender specifications.
Turkey attempts made by the Association of Translation Companies 15038 end MOST Translation Services Management System is certified by the Turkish Standards Institute. The standard TS EN 15038 was published in April of 2009 as the Translation Services Service Features. The aim of this standard is to determine the service quality conditions to be followed by the companies providing translation services. Interpreting services are not covered by this standard.
The fact that a translation work is of good quality means that the translation has been made without error and has preserved its meaning without changing its meaning in the original text. Companies that have this certificate make their customers believe that their services are perfect.
For translation companies, it is only through the EN 15038 Translation Services Management System that we work efficiently, focus on performance and achieve sustainable success.
The most important resource in translation services is human. The EN 15038 standard specifies the skills and characteristics that not only the translation agency should have, but also those who work as proofreaders and supervisors. EN 15038 Translation Services Management System has numerous benefits for translation companies. But the biggest benefit is creating a sense of trust in customers.
